As all Hayley Maree pieces are made to order for each individual bride on our Custom gowns this excludes the Adore range. We do not accept returns or exchange for any reason, other then in the unlikely event of there being a major fault with the item. If you do change your mind after your order has been confirmed you have two options;
1. You can forfeit the 50% and Hayley Maree will keep your gown.
2. You can pay the remaining 50% and have the gown completed and sent to you.
All items are quality controlled at the Hayley Maree Studio before being collected by customers. In the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined by our quality control team. If you find a problem with your purchase upon receiving the item/s then you must notify Hayley Maree within 7 days and return the item within 14 days. To notify us of any problems, please email your order number, name, detailed description of the fault, and photographs to HayleyShanahan@live.com.au. If you do need to return any items please email HayleyShanahan@live.com.au, and we will give you further instructions on where to return the goods to.